Terms of service

Our service

Pro Movers BD provides home shifting, office relocation, furniture moving, packing and inter-district moving across Bangladesh. By using this website you agree to these terms.

Estimates and quotations

Online estimates are indicative price ranges based on the information you provide. The final price, scope and schedule are confirmed in your quotation after a survey visit or detailed assessment. Office and commercial moves are quoted only after a free survey visit.

Bookings and changes

A booking is confirmed when you and Pro Movers BD agree on the scope, date and price. Changes and cancellations are handled as agreed in your quotation — request them from the Track page or by calling us.

Cancellation

To cancel a booking, please tell us at least 3 days before the move. If you cancel later than that, the booking money is not refunded.

Damage and complaints

Please report any loss or damage within 24–48 hours of the move, using the complaint page or by calling us. Payment of the bill cannot be withheld while a claim is being looked at. We usually resolve claims within 1–2 working days, or within 3–4 working days for more involved cases. Compensation is decided after review and real evidence of the damage: 50% for major damage, and up to 40% for minor damage.

Accurate information

Please describe your items, floors, lift and road access accurately. Different conditions on moving day may change the scope or price.

Fair use

To keep the service fast and free of spam, the number of online requests from one phone or device is limited.

Contact

Questions about these terms: support@promoversbd.com · +880 9697 333030